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Embarkation and Disembarkation
General Information
What time should I arrive for my trip?

You will find the time slot of embarking the first day on your travel documents.

When can I embark and disembark the ship?

You will find the time slot of embarking the first day on your travel documents. If you are not sure where to find this information, please don't hesitate to contact one of our hosts.

What time can I embark on the first day of my Journey?

You will find the time slot for your first day embarkation on your travel documents. The embarkation time may vary depending on the suite category booked.

What if the ship is delayed and we can not embark?

We have a partner team in each port to assist you and act on any changes and ad-hoc scenarios. They work with our onshore and onboard teams to find the best available solution for any scenario.

Will my Journey be docking at a pier or will a tender take us ashore?

The detailed overview of your journey on the website and on your travel documents advises which ports we are docked in and which ones we use tenders.    

Will we need to go through customs?

It is mandatory to go through customs prior to embarking and disembarking the ship and subject to the regulations in place in each country.

Where can I find the times of the ports of call of my Journey?

This information is available on your booking confirmation and online.

Arrival & Parking
On the ticket I do have a time slot, what if I am not in time at the port?

Please make sure to be at the port on time and should there be any issue, please contact us immediately.

If I miss my flight, my train, will the ship wait for me?

Should you miss your embarkation time, please contact us immediately for options on joining us at our next port of call. 

Where is the Meet and Greet at the airport - train - terminal?

We will meet you at the airport upon arrival. We ask that you please look out for our colleagues with signs so that they can direct you to your transfer.

Check-In
Will I have to go through a security check in the terminal ?

Yes, it is mandatory to go through the security check prior to embarking the ship.

Can I do the checkin online on my phone?

You are able to do the check-in online via your mobile device or computer/laptop.

Check-in and embark with ease. 

Download the Explora Journeys App.

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contact@explorajourneys.com