Booking with Confidence
We allow flexibility when it comes to bookings and cancellations
We understand that sometimes plans have to change, so we allow flexibility when it comes to bookings and cancellations.
We strongly encourage guests to check their current insurance coverage or purchase travel insurance that includes coverage for COVID-19.
Your journey can be amended or moved at no additional charge
- Ocean Suites: up to 120 days before departure
- Ocean Penthouses: up to 120 days before departure
- Ocean Residences: up to 200 days before departure
- Amends allowed: Name change
All amend and move requests should be submitted to the Explora Journeys Experience Centre via email or phone
- The date of departure of the New Journey is 180 days earlier or 180 days later than that of the Original Journey departure date
- The New Journey should have the same journey length or a longer journey length than the Original Journey
- If the price of the New Journey is higher than that of the Original Journey, the journey fare difference should be covered by the guest. Our payment policy applies.
- The New Journey should be booked in the same suite category or in a higher suite category than the Original Journey
- If the price of the New Journey is lower than that of the Original Journey, the journey fare difference will be granted to the guest in the form of a future journey credit, which will be valid for 2 years from issuing date
Restriction from Authorities
- Should authorities in a guest’s country of residence prohibit travel, or should a guest or a member of their travelling party test positive for COVID-19 within 14 days prior to embarkation, the guest will be able to convert their booking into a 100% Future Journeys Credit to be used within 2 years after the departure date.
Simptoms of Illness
- If a guest presents symptoms of illness such as temperature higher than 37.5°C / 99.5°F or there are concerns with their health questionnaire, they will undertake a secondary screening, including in-depth interview, a second temperature measurement, a medical examination and, if necessary, a laboratory examination.
- If a guest is then not considered fit to travel, they will be assisted in their next steps to return home or potentially being treated in a local medical facility, to ensure maximum support and care. All guests who have purchased COVID-19 insurance will be fully protected.
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