Onboard Service
General Information
How does the reception work?

Our Guest Services hosts are located on deck 4 in the Lobby and is available 24 hours for all guest assistance.

When does the Reception Desk open?

Our Guest Services hosts are located on deck 4 in the Lobby and is available 24 hours for all guest assistance.

Is there laundry service onboard?

We offer a self-service guest laundry as well as a laundry service (charges apply).

Do you offer religious services onboard?

We plan to host clergy onboard for the major religious holidays such as Passover, Easter, Hannukah, and Christmas. For specific information, please ask your preferred Travel Advisor or Explora Journeys Ambassador at the time of booking. 

Are there beauty and barber services available?

We offer a beauty salon onboard with a range of treatments available.

Are newspapers available onboard?

Yes we will have a digital selection of the world's most important daily newspapers onboard.

Where can I get a beach/pool towel?

Beach towels will be available at each pool outlet and one for taking ashore with you is in your suite.

Is it possible to make purchases onboard?

We have eight retail outlets onboard Explora I. They are located around the Atrium Lobby on Deck 4.

Are there any restrictions for children or any areas where they are not allowed to enter?

Our adults-only areas onboard are the Whiskey bar within the Observation Lounge (where smoking will be allowed), and the Forward Pool area on deck 12. The use of the Fitness Centre and the Spa Facilities are reserved for guests aged 16 years and older. Following Public Health Authorities requirements, children in diapers, swim diapers, pull-ups, or who are not completely toilet trained are not allowed in the swimming pools and whirlpools. 

Where can I get my clothes pressed for my special night?

We offer a 24 hour valet, dry cleaning and laundry services (charges may apply).

Religious Services
Is Christmas celebrated onboard?

We offer a wealth of festive events, entertainment and activities throughout the festive season. We also offer festive dining and culinary experiences. 

To view the full programme of events please visit here.

As part of our enrichment programme, Christian services are also available onboard throughout the holiday season.  We are pleased to host a Christian Pastor, Priest or Minister onboard for Christmas Eve, Christmas, Palm Sunday and Easter services. 

Is Hanukkah celebrated onboard?

Yes, as part of our enrichment program, we offer Jewish services throughout the holiday season.

Are there religious services onboard?

Yes, as part of our enrichment program, we offer Jewish and Christian services throughout the holiday season.  We also offer Shabbat every Friday throughout the year. 

We do not have a  spiritual leader for Muslim holidays at this point in time. 

What Jewish Services can I attend?

For the festive season: Rabbi Eliot Baskin is onboard 6 December to 22 December 2023. He will preside over Hanukkah service on each of the eight holy nights. Rabbi Eliot Baskin will also lead Shabbat .

For Passover 2024: we will have a Rabbi between 18 April and 06 May, to cover all Passover days.

For Yom Kippur and Rosh Hashanah 2024:  we will have a Rabbi onboard. 

For Jewish High Holidays: We will have Rabbis onboard every year, on each of our vessels.

When Rabbis are onboard they will lead Friday Shabbat. 

All services will take place in the Dining room area of Chef’s kitchen. A larger venue can be called upon should attendance require it. 

Do you have a Rabbi onboard?

We have a Rabbi onboard during the major Jewish festivals, holidays and celebrations. 

When there is not a Rabbi onboard, Shabbat will still take place.  

Shabbat will take place in the Dining room area of Chef’s kitchen unless attendance dictates a larger venue.

Unhosted Shabbat services include prayer books, kosher wine,  two loaves of challah bread.

What Christian services can I attend?

For Christian holidays, we will have a Christian Pastor, Priest or Minister onboard for services on Christmas Eve, Christmas, Palm Sunday and Easter. 

At various times throughout the year we may have luminaries who are clergy and able to discuss the religious histories and customs of the visited destinations.

Is there a Christian Pastor, Priest or Minister onboard?

We have a Christian Pastor, Priest or Minister onboard for Christmas Eve, Christmas Day, Palm Sunday and Easter Sunday. 

At various times throughout the year we may have luminaries who are clergy and able to discuss the religious histories and customs of the visited destinations.

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contact@explorajourneys.com