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Port
Arrival & Parking
On the ticket I do have a time slot, what if I am not in time at the port?
Please make sure to be at the port on time and should there be any issue, please contact us immediately.
If I miss my flight, my train, will the ship wait for me?
Should you miss your embarkation time, please contact us immediately for options on joining us at our next port of call.
Where is the Meet and Greet at the airport - train - terminal?
We will meet you at the airport upon arrival. We ask that you please look out for our colleagues with signs so that they can direct you to your transfer.
Check-In
Will I have to go through a security check in the terminal ?
Yes, it is mandatory to go through the security check prior to embarking the ship.
Can I do the checkin online on my phone?
You are able to do the check-in online via your mobile device or computer/laptop.
General Information
Where can I find the times of the ports of call of my Journey?
This information is available on your booking confirmation and online.
Talk to us
Contact us
Write
Email Customer Care
contact@explorajourneys.com