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Destination Experience
General Information
Can I buy gifts and wine in destinations and bring it onboard?

Yes, of course however please make sure that you do not bring any goods onboard that are not permitted.

Do you offer accessible shore excursions?

Yes, we do offer accessible excursion options, albeit with certain limitations. While our standard transport does not include specific wheelchair accessible facilities, we do have provisions to accommodate foldable wheelchairs and walkers, which can be stowed in the bus compartments. However, it's important to note that guests are required to independently navigate 5 to 6 steps when boarding and disembarking the bus. Should you require any special assistance, we suggest you discussing this with the Destination Experiences team once onboard. Additionally, we do have a limited number of specially-designed wheelchair accessible experiences at specific destinations, which use a special accessible transportation and follow unique designed itineraries. Due to their unique nature, availability is limited, hence we strongly recommend pre-booking these to secure your spot. 

How much do shore excursions cost?

Shore excursion costs can vary widely depending on factors such as the destination, duration, activity level, and inclusions of the tour. While we don't have the exact prices at this moment, typically, shore excursions can range from a minimal fee to several hundred dollars per person. 
 
For more budget-friendly excursions such as city walking tours or beach visits, prices can be relatively lower. Mid-range options may include activities like guided museum tours, cooking classes, or snorkeling adventures. On the higher end of the spectrum, luxury experiences such as private yacht charters, helicopter tours, or exclusive culinary experiences with renowned chefs are typically more costly. 
 
It's also worth noting that some excursions may include transportation, meals, or entrance fees in their cost, while others may not. We always recommend thoroughly reading the excursion description before booking to fully understand what's included. 
 
Once onboard, you'll be able to visit the Shore Excursions desk for assistance and information. It's also possible to pre-book shore excursions online before you sail, which allows you to plan your budget ahead of time. 
 
Lastly, remember that while shore excursions offer fantastic opportunities to explore our destinations, many of our ports also have attractions close to where the ship docks. This gives you the flexibility to explore independently if you prefer. Please be aware that if you choose this option, you're responsible for returning to the ship before the all-aboard time. 
 
Feel free to contact our Guest Services team if you have any more questions about shore excursions!

Where do I meet to start my shore excursion?

The meeting point for starting your shore excursion may vary depending on the specific trip and port of call. However, in most cases, participants gather in one of the ship's main lounges.

Meeting locations (whether these are onboard or ashore) and time are indicated on your ticket.

If you have prepaid your destination experiences, you will find your tickets in the suite as soon as you enter. If you are purchasing destinations experiences onboard, the Destination Team will indicate the meeting time and location printed on the ticket.

Please ensure to arrive at the designated meeting place on time to ensure a smooth start to your adventure. 

We highly recommend double-checking your excursion tickets and if there's any confusion, our Hosts is always available to assist you. Enjoy your journey ashore!

Booking Process
Can I take part in multiple Destination Experiences on the same day?

Yes, if the timing of the two Destination Experiences allows. There should be at least 30 minutes between the arrival back onboard time of the first programme and the departure time of the second. We take no responsibility if the first programme is delayed and the guests are unable to join the second programme.

Can I book Destination Experiences onboard?

There will  be a Destination Experience deck onboard, where guests will be able to book, change and cancel their Destination Experiences. 

Change & Cancellation
What if a tour is cancelled?

If a Destination Experience is cancelled by Explora Journeys, guests will receive a full refund. Any Destination Experience cancelled by the guest is subject to the cancellation policy that applies.

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