CONTACTS
Opening hours: 24/7
Call: 1 833 925 1567 Call: 1 833 925 1567
contact@explorajourneys.com
Call me

Ship
General Information
Is there an elevator onboard?

Yes there are several elevators onboard. Please click here to find their location on the deck plan.

Where can I find a layout of the ships?

Please click here to find our deckplans and layout of our ship.

Am I allowed to bring my service animal on my voyage?

If you have a service animal to assist you, please let us know when placing your booking.

What language is spoken onboard?

The main language of communication onboard Explora Journeys is English. In addition, we offer support for other languages including Italian, German, French, and Spanish.

Guests can access translated dining and bar menus, daily programmes, and key information in these languages. For guests requiring assistance in other languages, our Guest Services team will make every effort to connect them with the International Host or a host fluent in their preferred language.

Are animals allowed onboard?

We do not accept animals onboard Explora Journeys. If you have a service animal to assist you, please let us know when placing a booking.

How many Suites does Explora I have?

Our ship accommodates guests in 461 oceanfront suites.

Can I bring my mobility scooter onboard?

You are able to bring your mobility scooter onboard our ships.  Please advise your preferred Travel Advisor or one of our Explora Journeys Ambassadors during your booking process.

Is there a fuel supplement charge?

Please refer to our booking terms and conditions.

Can I bring food onboard?

We prefer that guests do not bring food onboard due to our high public health regulations and standards.  We are able to work with guests if they require special dietary items.

What is your main ship data and the guest to staff ratio? 

EXPLORA I is 248 m (813 ft) long and 32 m (105 ft) wide with a gross tonnage of 63,900.  Our guest-to-host ratio is one of the highest in the industry at 1.25 : 1.

How many Suites, Penthouses and Residences will I find?

We have a capacity of 461 suites onboard including 1 Owner’s Residence, 22 Ocean Residences, 67 Ocean Penthouses and 371 Ocean Terrace and Ocean Grand Terrace Suites.  We also have 82 multi-generation-friendly connecting suites available for families or parties of friends and family travelling together.

Talk to us
Contact us
Write
Email Customer Care

contact@explorajourneys.com