There is a medical centre onboard equipped for first aid and minor conditions only. The medical centre is not equipped as a land-based hospital and the doctor is not a specialist.
Any guests in need of special services during their journey, or needing to travel with medical apparatus, including wheelchairs, motorised scooters or oxygen therapy are asked to please notify us in writing prior to final payment becoming due.
There are accessible suites onboard Explora Journeys. Please click here to see their exact location.
There is a list of items that cannot be brought onboard which includes, and is not restricted to: weapons, fresh food, animals. Please find more about our policy by clicking this link.
Medical consulations onboard are fee-based therefore we strongly recommend that you have comprehensive travel health insurance covering medical treatment, repatriation costs and expenses.
Yes there is a doctor onboard: the medical centre is equipped for first aid and minor conditions only. It is not equipped as a land-based hospital and the doctor is not a specialist.
We continue to evaluate all our options for protecting the wellbeing of our guests and the communities to which we will sail.
Any guest with a condition that may affect their fitness to travel considering the ship's itinerary must inform Explora Journeys at the time of booking and submit a doctor’s certificate prior to booking.
You will be asked during the booking process to add any allergies, dietary restrictions and special requests. Please make sure to inform us prior to your journey about special dietary restrictions
Inoculation requirements vary by destination and often change. It is the responsibility of each guest to obtain the required vaccinations and have available the appropriate valid health documents for their journey. We encourage you to contact your personal physician with any health concerns.
We recommend that every guest should have an adequate insurance policy which covers them sufficiently for the journey cancellation, medical assistance and expenses, loss and/or damage of the luggage, from the time their booking has been confirmed to the end of the Journey as specified in the relevant information materials.
The health and safety of our guests, hosts onboard and people in the destinations we visit is our top priority. Continual assessment in collaboration with the MSC Group will be made as to our policies for our Summer 2023 maiden journey and all subsequent journeys for EXPLORA I. Vaccination requirements for journeys from Summer 2023 are undetermined at this time. Decisions as to their mandatory requirement will be determined based on the infection rate of the COVID virus closer to the sailing date, given the prevailing uncertainty and subsequently changing global situations and requirements.
Certain Destination Experiences are wheelchair-accessible and there will be an icon to highlight these experiences. Depending on what the guest's requirements are, experiences may be subject to availability as wheelchair-accessible transport has to be pre-requested. It is recommended that guests advise their preferred Travel Advisor or an Explora Journeys Ambassador of their requirements at time of booking.
To report a missing person or criminal activity during your cruise we recommend to immediately dial tel. 99 for prompt support. For a missing U.S. national and serious incidents, as per the Cruise Vessel Security and Safety Act of 2010 (homicide, suspicious death, kidnapping, assault with serious bodily injury, sexual assaults as defined by federal laws, firing or tampering with the vessel, or theft of money or property in excess of $10.000) the incident must be reported to the F.B.I. as soon as possible and to the U.S. Coast Guard, see the contact numbers at this link. We remind you to immediately contact Reception - Guest Service tel. 99 to allow us to offer all possible assistance. We trust you experience a safe, enjoyable and secure cruise.
Explora Journeys is happy to welcome expectant mothers who have not reached the twenty-fourth week of their pregnancy by the end of their Journey to travel with us and enjoy our ship.
Due to health and safety policies, and with the health of both mother and baby as a priority, we cannot accept guests onboard who will have reached or exceeded their twenty-fourth week of pregnancy by the end of the Journey. Expectant mothers are required to submit a medical certificate to validate that it is safe for them to travel prior to embarkation.
If you have already booked a Journey and do not meet this requirement, please call your Travel Advisor or contact us at contact@explorajourneys.com.
Explora Journeys respects the needs and desires of all guests and we have considered carefully the subject of those who smoke and those who do not. In compliance with global standards, smoking is permitted only in designated outdoor locations. Smoking is strictly prohibited in the suites and the suite terraces.
Smoking will be only allowed in the following outside areas onboard:
Deck 5: Starboard Side on the outdoor Crema Café Promenade
Deck 11: Forward, Port Side, Cigar Lounge (Cigars only)
Deck 12: Forward, Port Side, Cigar section of Helios Bar
Deck 14: Aft, Starboard Side, section of Sky Bar on 14
contact@explorajourneys.com