Please let us know in advance and we are delighted to assist you with organising something special.

Please let us know about your special requirements in advance or bring the detergent onboard our Hosts will assist you.

Please advise your preferred Travel Advisor or Explora Journeys Ambassador so that it can be noted in your booking.  When onboard, our hosts will be happy to assist.

We do not carry celebrants onboard and our onboard officers are not legally permitted to conduct these ceremonies.

We offer a range of private car, driver and guide arrangements and these can be pre-booked and pre-paid with your preferred Travel Advisor, via our website, with our Destination Experiences hosts onboard or by contacting an Explora Journeys Ambassador before you travel.

At Explora Journeys, we are committed to the health, safety, and overall experience of our guests. We understand your concerns about food allergies and want to assure you that we are prepared to meet your dietary needs.

Due to health and safety regulations, guests are not permitted to bring food onboard. However, we have a dedicated culinary team that is highly experienced in catering to a wide range of dietary requirements, including severe allergies. Upon booking, you can share your dietary requirements with us, and our chefs will create specially tailored meals to ensure your dining experience is safe and enjoyable.

Our kitchen areas and dining venues adhere to stringent cross-contamination protocols to safeguard against allergen exposure. We also offer allergy-friendly menus and can accommodate gluten conscious and other specific dietary needs.

For further peace of mind, our onboard medical facilities and staff are prepared to handle allergic reactions and other medical emergencies around the clock.

While we understand that managing severe food allergies is a serious concern, we're confident that we can safely and deliciously cater to your needs. We encourage you to communicate with us directly about your allergies so we can provide a worry-free and luxurious dining experience during your voyage.

Should our guests have any Special needs including but not limited to reduced mobility, hearing impairment, vision impairment or other medical related needs, please inform us at the time of your booking so we can make the necessary arrangements to customize your Journey to your needs (upon completion of our Special Needs form). The ship has accessible routes and bathrooms around the vessel. Onboard EXPLORA I and II we have 10 Accessible Suites, 09 are Ocean Terrace Suites and 01 Grand Penthouse, which 06 of them have connecting doors to other suites for a larger group or even for the caretaker, nurse and etc. Wheelchair Assistance can be provided upon request on Embarkation and Disembarkation days, and it is not available on other ports of call. We do not have wheelchairs or scooters available onboard for rental (or to borrow), so guests are welcome to bring their own or to rent with medical supplier's such as: www.specialneedsatsea.com. There is a Pool Lift that can be installed upon request at the Guest Services, it can be installed on the pools located on deck 10 and on deck 11. We have also Accessible Destination Experiences available for guests with reduced mobility, where our team of specialists has meticulously designed a unique itinerary, considered not only accessible transportation but also ensuring that all facilities, restroom breaks, venues, and sights are accessible. Tailored Accessible Destination Experiences can also be organized. Accessible Transfers and Hotels can also be booked as part of our Journey Enrichments.

There is a Pool Lift that can be installed upon request at the Guest Services, it can be installed on the pools located on deck 10 and on deck 11.

Yes, upon request we can provide a crib to the suite (limited availability).