CONTACT US
Open 24 hours / 7 days a week
Call: 00 800 08 250863 Call: 00 800 08 250863
contact@explorajourneys.com
Call me

Homes at Sea
General Information
Can the terraces of connecting suites also connect?

It is possible to access the ocean front terraces through a connecting lockable door.

Can I book connecting cabins?

We have a limited amount of interconnecting suites. Please let your preferred Travel Advisor or our Explora Journeys Ambassador know your preferences and they will be happy to assist. To find the telephone number to call us from your country, please click on this link.

Can I choose a specific Suite/Residence, or will one be assigned to me?

You are able to select your suite at the time of booking. Your preferred Travel Advisor or Explora Journeys Ambassador will be delighted to assist you.

Where can I find the location of my Suite/Residence?

Please click here to find our deck plans. 

What is the square footage of each Suite or Residence?

Our Ocean Suites start at 35 sqm (376 sq ft) with our Ocean Penthouses ranging from 43 sqm (463 sq ft) and our Ocean Residences starting at 70 sqm (754 sq ft) and finally our Owner's Residence with 280 sqm (3,014 sq ft).

Are there any interconnecting Suite or Residence? 

We have a limited amount of interconnecting suites.  Please let your preferred Travel Advisor or our Explora Journeys Ambassador know your preferences and they will be happy to assist.

Do all Suites or Residences have a private balcony or a terrace with sea views?

All of our Ocean Suites, Penthouses and Residences have oceanfront floor-to-ceiling windows and private sun terraces.

Is there a make up mirror in the room?

You may find a make up mirror at the vanity in the walk-in wardrobe and in the bathroom.

Are there blackout curtains?

The curtains in our suites are black out to aid restful sleep.

What is the size of the beds. Are there only suites with double beds available?

The majority of our suites have a king size bed (180 cm / 70.86 in) and we also have some suites with a twin-bed (2 x 90 cm / 2 x 35.53 in) configuration. 

Are there irons and boards in the cabins?

For safety reasons, we do not provide irons or ironing boards in the suites. They are available in the two guest launderettes onboard and additionally we offer a 24 hour valet/pressing service via your Suite Hosts or Residence Hosts (charges may apply).

Can I order breakfast room service the night before?

We offer breakfast through our In-Suite Dining menu and this can be ordered in advance.

Are Suites/ Residences equipped with showers or bathtubs?

Most of our suites are equipped with spacious walk-in showers and there is also the option to book a suite with a bathtub if that is your preference. If you wish to book a suite with a bathtub, please let your preferred Travel Advisor or our Explora Journeys Ambassador know when you make your booking.

What are the benefits of booking a Residence?

Our Ocean Residences offer larger spaces starting from 70 sqm. 

Additional benefits are: In-Suite Dining exclusive menu, including specialities from our onboard culinary venues; in-suite full bar setup with a selection of premium spirits, wines and soft drinks; in-suite welcome bottle of premium champagne; 24-hour butler services; Unlimited complimentary laundry, dry-cleaning and ironing services; personal welcome by a butler and priority embarkation upon arrival; roundtrip airport transfers included (available up to a distance of 50 miles / 80 km from / to port; airport security fast-track included (where available); VIP lounge at embarkation (where available).

Can my kid stay in my room?

We welcome all generations and are delighted to offer exceptional savings for younger explorers.  Infants between 6 months and 2 years old sail free of charge. Children between 2 and 18 years old are eligible for additional savings. To benefit from this special offer, infants, children or adults should be registered as 3rd or 4th guests in the same suite. The 1st and 2nd guests are not eligible for these savings, regardless of their age at the time of sailing.

Can I have an extra bed in the room?

Some of our suites are equipped with a convertible sofa bed for max 1 adult or 2 children or a rollaway bed suitable for one person. The maximum occupancy of the suites are 3 to 4 persons. Convertible sofa beds and rollaway beds are subject to availability.

Technology & Digital
Does my suite have a TV?

We offer several On-demand TV options, as well as a Smart TV infotainment system.

Are there telephones available in the suites?

All suites will be provided with a phone. Ship to shore calls are available at a charge.

Are power adapters provided?

On request from your Suite Host.

Is there a charging port for my phone and other electronic devices?

All suites are provided with a wireless charging base.

Is it possible to heat/cool my Suite/Residence?

You are able to control the temperature in each suites individually.

Is there air-conditioning in my Suite or Residence?

You are able to control the air conditioning in each suite individually.

What equipment is available in my Suite or Residence?

The following equipment will be available in your suite: Dyson Supersonic Hairdryer, Flat Screen TV, kettle, illy ESE Pod Coffee Machine, private bar fridge, laptop-sized safe, telephone, and wireless bedside chargers.

What channels are on the TV?

We offer several On-demand and Live TV options within a Smart TV infotainment system. 

What is the electricity voltage in my suite? Will I need an adapter?

Your suite is provided with an adapter. The voltage in the suites are 110V/220V.

Can I use my european/UK/USA plug?

There are European and North American sockets as well as USB and USC outlets throughout the suite. Adapters for other regions are available on request.

Occupancy
Can we have 3 passengers in a Suite or Residence?

It is possible to accommodate up to 4 guests depending on the suite category. Please ask your preferred Travel Advisor or Explora Journeys Ambassador for more information about fares and which suites accommodate additional guests. 

What are single occupation supplements?

Our solo traveller supplements start from 15% per suite depending on Journey and availability.

Safety & Storage
Is there a safe in my Suite or Residence?

There is a safe in every Suite to ensure the saftey of your goods onboard. They are large enough to accommodate a standard sized laptop / tablet.

Where can I store medication that needs to be refrigerated?

Every suite is equipped with a private bar fridge. In case you need special storage for your medication, please let us know in advance.

Service
Can I get butler service?

24 hour butler service by our Residence Hosts is included when booking an Ocean Residence. Please find more about what's included by clicking here.

If I book a Residence will I get priority when booking Destination Experiences?

When booking an Ocean Residence, you are able to select and book from our range of Destination Experiences before they are released for general sale.

I’d like to have a coffee machine in my suite is that possible?

Each suite comes with a Illy ESE Pod Coffee Machine for your use.

Will I get escorted to my suite once I board?

Guests booked in Ocean Residences will be escorted by their Butler. All other guests will find our hosts throughout the ship to help guide them to their suite.

Special Request
Is it possible to have a private party in my stateroom with snacks and drinks served?

If you would like to have a private event in your suite, we are happy to assist.  It can be arranged onboard by contacting your Suite Host or our Guest Services hosts.

Talk to us
Contact us
Write
Email Customer Care

contact@explorajourneys.com